Reviews

Sam samSam sam
19:16 03 Jun 24
I got my boiler replaced, Amazing work of art, professional, the team were punctual and highly committed to getting the job done Right.Thank you Paul.
Joe FnJoe Fn
12:26 15 May 24
Brilliant service by the 2 Paul's. Quick and tidy and give a brilliant run down of everything. 100% would recommend
Karen McGonigleKaren McGonigle
22:46 09 May 24
My near 20yr old gas boiler broke down, so i called Belfast Boiler Installations (BBI) after reading their good reveiws on google and two very helpful down to earth and professional guys called out the same day.The boiler was beyond repair, so they recommended that i apply for the Affordable Warmth Scheme Grant via HE for a new boiler as i couldn't afford a new one.So on pauls advice and with his help i applied for and got grants not only for a new heating system but new radiators, and further grants for installation and new windows all down to these guys and i am beyond grateful.BBI also contacted and dealt with the grants office during the process, freeing me of that hassle before starting and during work.And they worked nonstop, i also have to point out how tidy and spotless workers they are, floor boards radiators and a hot water tank had to be ripped out and there was barely any dust or dirt anywhere, not even boot prints on the floors. A brilliant job and service from first contact to job done at an extremely fair and reasonable price.Thank you, Paul and team. I am over the moon.P.SI paid extra and opted to change to a combi boiler, and it's brilliant. The house has never been warmer. I have instant hot water, and it's so quiet compared to my old system.If you need any boiler work or a new heat system, then these are the guys.
Jean DugganJean Duggan
16:59 22 Apr 24
Really happy with the service I received from Paul and Paul today, thorough, professional and really friendly. Would highly recommend them! Thanks both!
Fiona KeaneFiona Keane
18:18 10 Apr 24
Great service, prompt, professional and so pleasant. The guys completed a gas safety check for us which was extremely thorough. They worked efficiently with minimal disruption. Would definitely highly recommend
Peter ConveryPeter Convery
14:58 05 Apr 24
5 star service. Paul & Paul did a fantastic job replacing our gas boiler in a quick timeframe. Very professional, knowledgable and they were extremely tidy. Would highly recommend!
Katie WilgarKatie Wilgar
14:12 26 Mar 24
Had my Boiler installed by Paul & Paul. Don't think I have ever come across better customer service or professionalism. I had my new boiler installed without any issues at all with my old one taken away without any hassle. My old boiler gave me a huge amount of problems & coming into winter I was very grateful I got squeezed in. Paul is a boiler expert!! Highly highly recommend their services, 10 stars !
Ashley GawleyAshley Gawley
12:43 17 Mar 24
Couldn't recommend enough, great service and genuinely nice people that care about there costumer's. Recently moved into a house that had an old gas fire attached to a back boiler which needed removed and replaced. I contacted Belfast boiler installation and spoke to Paul. They came out that same day and explained to me all the work that would need done and the different options I had, once we had decided on a plan they came back out that same week and installed the boiler. They were great at explaining everything to me and made sure I new how everything worked before they'd left I would definitely recommend them and will definitely be using them again in the future.
Jasmine ArchibaldJasmine Archibald
22:07 12 Mar 24
I couldn't recommend them enough!I contacted the business as my (very old) boiler had stopped working.I had zero understanding of how boilers work and what constitutes as a safe flue. I was extremely stressed about the whole situation and i couldn't be more grateful for how calm and knowledgeable Paul and Paul were when communicating with me and helping me understand what health and safety requirements are needed when it came to replacing my boiler and the new flue I required. They took the time to talk through what I needed and why in detail, what options I had alongside answering the million questions I asked as well!They fitted in my installation as soon as they could, helped me understand the hive app so I could control the boiler with my phone and even arranged for support to insert a wooden frame around my new flue so it is more aesthetically pleasing. I couldn't fault any of the work, communication, knowledge or kindness any of their team had. Once the boiler was installed they left my room spotless and even took away my old boiler for me too!I am very happy I found a reliable and trustworthy company to depend on. Thank you so much!!
RuthRuth
18:37 15 Jan 24
We are very grateful to Paul & Paul (and Liam, and Gavin) for the installation of our lovely new boiler. Our 17 year old boiler needed to be replaced after failing the flue integrity check during an annual inspection. The company that did the initial inspection took 3 days to provide us with a quote despite having turned off our heating and hot water in the midst of a cold spell. When they eventually sent the quote, it was too high for the service they were offering and too late. I had already contacted 10 companies! 4 didn’t bother to respond to voicemails or emails. Belfast Boiler Installation answered my call and then proceeded to attend the property to make an assessment on the same day and within the space of just a few hours. Even when attending the property Paul kept me updated on their whereabouts and arrived when he said they would. Unfortunately a real novelty for me, so I was immediately impressed. It showed me that they had integrity. Paul & Paul made an honest assessment and laid out 3 options available to us for the installation.They took their time to explain everything and more than once (I also asked them to explain everything to my husband the following day). They patiently allowed us to ask a multitude of questions. They treated the job as a priority and managed to book us in within a few days. They gave us, what I believe was a very reasonable quote. They called us a couple of days before to explain how we needed to prepare for the installation day. On the day, they arrived on time, they had a clear plan, they completed the work with no fuss. Their collaborating partners didn’t let them down. After the installation, they explained everything we needed to know about the operation of the boiler and our new thermostat device. They had a lot of equipment but left no mess whatsoever, I mean literally no mess at all! They gave us great advice and invited us to contact them if we have any queries. Paul & Paul are clearly very knowledgeable, experienced and great at what they do. Professional, friendly, efficient, extremely competent, respectful, courteous and tidy. The communication and customer service was great. They did a great job. We would rate and recommend them very highly.
amy kamy k
16:58 06 Apr 23
I cannot speak highly enough of Paul and Paul; our experience with them was outstanding from the moment we rang. From the very beginning, we experienced a high level of professionalism, knowledge/expertise, quality of work, and that was all at a reasonable price with the work completed in a very timely manner. Every step of the process was explained to me in such a way that I understood what was being done, the old boiler removed, and my kitchen was left in a clean state.I would highly recommend the services of Paul and Paul and will be calling on them for future servicing of the boiler.
Orla McLoughlinOrla McLoughlin
20:35 19 Feb 23
The two Pauls replaced my gas boiler last week and set up new smart controls. They kindly fit me in at very short notice as I didn’t have any heating. They were both professional and friendly and also took time to return the following day to talk me through everything as I had to leave for work on the day they completed the work.I am very happy with the new boiler and found it quite reasonable in terms of cost. I also didn’t realise how much easier smart controls would make things! 10/10 service.
Richard WilsonRichard Wilson
18:27 29 Jan 23
We received outstanding service from this company when we had a new gas boiler fitted and would highly recommend them. Very professional, punctual and all work was completed to a very high standard. We are delighted with the result.
Noel HamillNoel Hamill
21:59 23 Jan 23
Gas boiler replaced promptly and professionally. Booked in within a week, and all done in a day. Even left the place clean and tidy. Happily recommend for installation and servicing. Great job, thanks.
Chris ConvilleChris Conville
16:44 29 Dec 22
Paul provided a gas boiler service for me. Paul provided a quick response, showed up on time, was very professional and tidy at a good price. Would recommend.
Brenda MoynaghBrenda Moynagh
21:22 30 Nov 22
This company did a great job installing my gas heating, customer service was fantastic and always went the extra mile to accommodate me. Since initial installation, any queries have even answered and tended too promptly and efficiently. Highly recommend!!
Nicholas McbrideNicholas Mcbride
12:54 28 Nov 22
Exceptional customer experience. Paul patiently fixed smart thermostat heating problem, explained its operation and remained while I tested it out. Many thanks for taking the stress out of the issue.
Gerry StewartGerry Stewart
20:08 26 Nov 22
Completed flue replacement and thorough boiler service. Fully inspected system and gave great advice. Returned to replace heat exchanger seal and desludge. My Combi Boiler now tip top, I shall be using this company again.
Arlene McAleeseArlene McAleese
16:48 07 Nov 22
Paul and Paul provided an excellent service! They called with me only a few hours after I made contact which was greatly appreciated. They were very professional and efficient. I found them to be very good value for money, I expected to pay a lot more for the service I received. I would highly recommend
Deirdre BittlesDeirdre Bittles
18:49 23 May 22
I needed my old gas boiler replaced. Rang Paul and he promptly arranged to call. I found he was personable and able to sort out any issues that arose. At all times he and the other Paul have been professional, punctual, helpful neat and tidy. Would definitely recommend them, with no hesitation.
Peter BPeter B
07:56 20 May 22
From the initial chat with Paul saying I was looking for a smart heating system, Paul asked a few questions about my house and setup and provided me with multiple options for a solution that would cover what I'm after. After settling on Hive, Paul was able to install this, despite encountering an issue with the gas install in my house, was able to use his expertise to get around this. As well as high quality install, the work carried out was incredibly tidy and neat, covering pre-existing thermostats as well as neat cable management. Paul also ensured I understood the app and all it's features, as well as dealing with Hive customer support to get the second thermostat to appear in the app as it hadn't done this first time. I would highly recommend Belfast Boiler Installations.
Pete HamptonPete Hampton
21:00 13 Apr 22
Paul came round and installed my Tado smart heating system. He is professional, friendly and told me a lot about our heating system that I didn't know. He also serviced our combi boiler and was really responsive with my questions. Highly recommended!
Peter CooperPeter Cooper
09:14 19 Mar 22
Excellent customer service, delivered in a friendly and professional manner. Really appreciated Paul taking all the trouble to source the part required and fitting it immediately. Many thanks - Great to have heating again!
Stuart CullyStuart Cully
21:03 16 Mar 22
Paul was great, managed to pencil us in at short notice. Very personable, professional and knowledgeable. Boiler serviced and friendly reminder about gas safety and CO awareness - always appreciated with little ones in the house. Couldn't recommend Belfast Boiler Installations more highly.
todd engmantodd engman
14:07 04 Mar 22
Belfast Boiler Installations were great! We just moved into our new house, and found no external thermostat anywhere. I spoke with Paul at Belfast Boiler Installations, and he told me what the best smart options on the market were, where to buy them for the lowest price, and then came out and installed them and walked me through how to operate them. Definitely recommend Paul, and Belfast Boiler Installations.
John DarlingJohn Darling
17:56 06 Feb 22
Gas boiler replaced promptly and efficiently. The team were very professional and tidy. They turned up on time and completed the job. They were easy to deal with and were reliable with a competitive price.
Owen GlennOwen Glenn
20:33 20 Jan 22
Professional, personal and expert service. Belfast Boiler Installations come to fit a Hive smart heating control system and managed to fix multiple other genuine problems along the way. Our heating system and wiring had baffled a dozen plumbers over 20 years without getting to the route of the problem. Paul and Paul spent multiple additional hours to diagnose the problem, offer impartial advice and fit the Hive smart heating system after substantial re-wiring. Very pleased with the service, advice and result at a reasonable price. Would highly recommend to others.
Colm GirvanColm Girvan
20:20 15 Jan 22
6 star service from Paul and Paul.We used Belfast Boiler Installations for my oil to gas conversion and to add Smart Heating controlsThe boys were real gentlemen, both professional, friendly and respectful. They were focused on getting the job done and we really appreciated their extra efforts in getting the heating back on asap. Their knowledge is second to none.A lot of planning took place to avoid too much disruption to the home. There was much less than expected, as we had been told by other companies that it would be necessary to remove ceilings and disturb two and possibly three rooms on the house.They managed it with one room, saving a lot of money in getting plasterers and joiners in to fix it all.Good planning was the key.These boys are serious grafters. They put in hours way beyond our expectations just to get the heating back on for us-and they tidied up! We don’t know where they got the energy from.A brilliant job from start to finish.Would highly recommend this company. I wouldn’t go anywhere else. Make sure you book them in early. They are in high demand and now I understand why. We’ve already booked them for our gas boiler service for next year.
Desi MaguireDesi Maguire
19:15 08 Jan 22
Contacted Belfast Boiler Installations because of the great reviews and wasn’t disappointed, in fact here I am writing another one. Great communication from start to finish, professional and reliable - rang me and turned up when they said they would. Installation in one day, large drafty house has never been warmer. Paul & Paul both very easy to deal with. Will be using for all future servicing and would not hesitate in recommending as feel in very safe and trustworthy hands.
Anna RooneyAnna Rooney
14:31 05 Jan 22
The boiler in my rental property broke down a few days before Christmas , i called Paul & Paul and they were fantastic - reassuring, professional and such a quick service given it was the day before Christmas Eve! Paul gave me advice on my options and i decided a replacement boiler was the way forward - all done in one day, tidy work! Thank you so much
Mick WilsonMick Wilson
19:49 14 Dec 21
The guys fitted a new has boiler today to replace 15 year old one. Great job and tidy work. At this time of year you need a good, reliable supplier and I can recommend these guys.
Ciaran ConnollyCiaran Connolly
09:56 07 Dec 21
Classic at this time of year - we were lucky enough to get Paul to help us with an issue and then had him complete a boiler service for us. He had a new option for us that we never heard of before - a smart thermostat - which was a pretty slick installation for us - and has made our heating set up a little bit smarter! Thanks team - much appreciated! 🙂
Kevin BrownKevin Brown
08:38 03 Dec 21
We hired the company to convert our newly purchased period house from oil to gas. This was a major undertaking as the house required the installation of a completely new heating system throughout. Paul and Paul were professional from the outset. They genuinely want to help the customer and installed a heating system designed around the way we use the house. Their enthusiasm for their work is evident. I highly recommend.
Stephanie MeulendijksStephanie Meulendijks
18:01 02 Dec 21
Highly recommend Paul and Paul. They fitted my smart heating system and even pretended I didn’t turn the temperature of my boiler all the way down causing my heating not to work 🤣 you know you have good ones on your hand when those things are brushed under the rug. Great service and they didn’t leave a crumb behind. Phone number permanently added to my phone book 👌🏻👏🏻
Martina DaltonMartina Dalton
12:59 04 Nov 21
Highly recommended! Paul is a very polite, friendly gentleman who very reliable and helpful. I've been a customer for over 10 years and Paul has never failed. He has responded to calls at short notice and provide a very efficient service for home and rental properties. He has provided good advice on requirements and a good value for money 5 star service. 🌟 🌟 🌟 🌟 🌟 HIGHLY RECOMMENDED!
Sheelagh RobertsSheelagh Roberts
13:16 26 Oct 21
Honestly couldn't have got better guys to complete the job! Excellent, professional, tidy and clean! Job well done. Keep us well informed and went beyond in arranging inspections etc.
Vinyl MattVinyl Matt
12:12 21 Oct 21
Paul was very helpful in accommodating my limited availability for the appointment. Seemed very knowledgeable and took time to explain to me what the issues with the boiler were. Job was done quickly, the work was good and the price was very fair. Extremely happy with the service. I would recommend Paul and Belfast Boiler Installations to anyone. Very happy with the service
Andrea NixonAndrea Nixon
20:16 13 Oct 21
I called Paul to repair and service my gas boiler. He was courteous and knowledgeable, providing helpful advice. He responded quickly, calling with me the following morning, and kept in touch to let me know when to expect him. Moreover he did an excellent job of repairing my fairly old boiler, he was extremely thorough and professional, and he was very reasonable in price. I would be happy to recommend Paul and will certainly use him again in the future.
Robert BeckettRobert Beckett
09:04 30 Sep 21
Paul has maintained our church boilers for many years and has always proved to be both competent and reliable. Recently he updated our system. The price was very competitive, the work completed on time and the premises left clean and tidy. Very pleased with all he has done for us.
Daniel BartschDaniel Bartsch
21:04 11 Aug 21
Outstanding Service……Paul has been out to us on several occasions for different jobs over the years (big and small). We recently had a new boiler and gas fire fitted and the work was completed to the highest professional standard. The quote was competitive, with no hidden extras. He always arrives on time, gets the job done in a timely manner and leaves our home immaculate. Honest, trustworthy and I would highly recommend them.
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